Privacy Policy

Last updated: March 2026

1. Introduction

Slate & Snout ("we," "us," or "our") operates the website at slateandsnout.com. This Privacy Policy describes how we collect, use, and share information about you when you use our website and services.

2. Information We Collect

Information you provide:

Pet photos you upload for portrait generation
Name and email address when you make a purchase
Shipping address for physical print orders
Payment information (processed securely by Stripe; we do not store card details)

Information collected automatically:

Device and browser information
IP address and approximate location
Pages visited and actions taken on our site
Referring website or ad campaign

3. How We Use Your Information

To generate and deliver your AI pet portrait
To process payments and fulfill print orders
To send order confirmations and shipping updates via email
To send abandoned-cart reminders (you can unsubscribe anytime)
To improve our website, services, and AI generation quality
To measure advertising effectiveness (e.g., Meta Pixel, Conversions API)

4. How We Share Your Information

We do not sell your personal information. We share data with:

Stripe — payment processing
Replicate — AI portrait generation (receives your uploaded photo)
Vercel — website hosting and image storage
Resend — transactional email delivery
Google Sheets — order management for print fulfillment
Meta (Facebook) — advertising measurement via Pixel and Conversions API

5. Your Pet Photos

Photos you upload are stored securely on Vercel Blob storage and used solely to generate your portrait. We do not use your photos to train AI models. Generated portraits are stored to enable delivery and re-download. You may request deletion of your photos and portraits at any time by emailing hello@slateandsnout.com.

6. Cookies and Tracking

We use cookies and similar technologies for analytics and advertising. This includes the Meta Pixel for measuring ad performance. You can control cookies through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order records are kept for accounting purposes. You may request deletion of your account data at any time.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Opt out of marketing communications
Request a copy of your data in a portable format

To exercise these rights, contact us at hello@slateandsnout.com.

9. Relationship with Service Providers

Our website is hosted on Vercel, and payments are processed by Stripe. These providers may collect certain information as described in their respective privacy policies. We encourage you to review:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@slateandsnout.com.